Privacy Policy

Privacy Policy for Liwo Services

Last Updated: 2026

1. Introduction Welcome to Liwo Services. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services, make a purchase, or communicate with us through our Discord server or other platforms. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect To provide and fulfill our services, we may collect the following types of information:

• Account Information: Your Discord username, user ID, and server profile information.
• Transaction Data: Details about the digital products or services you purchase, order history, and ticket logs.
• Payment Information: Proof of payment, transaction IDs, and receipt screenshots. (Note: We do not directly collect or store sensitive credit card information; this is handled securely by our third-party payment processors.)
• Communication Records: Chat logs and correspondence within support tickets to assist with inquiries or disputes.

3. How We Use Your Information We use the collected information for the following purposes:

• To verify and process your transactions.
• To deliver the digital goods or services you have purchased.
• To provide customer support and resolve any issues via our ticketing system.
• To prevent fraud, abuse, or unauthorized transactions.
• To maintain accurate business records.

4. Information Sharing and Disclosure We respect your privacy and will not sell, rent, or trade your personal information to third parties. We may only share your information under the following circumstances:

• Service Providers: With payment gateways (e.g., PayPal, Stripe, CashApp) strictly for processing transactions.
• Compliance with Laws: If required to do so by law or in response to valid requests by public authorities.
• Protection of Rights: To enforce our terms of service, investigate potential violations, or protect the safety and rights of our community.

5. Data Retention and Security We retain your information, such as ticket logs and proof of payment, only for as long as necessary to fulfill the purposes outlined in this policy and to resolve any potential disputes. We take reasonable administrative and technical measures to safeguard your data against unauthorized access, loss, or misuse.

6. User Rights Depending on your jurisdiction, you may have the right to request access to, or deletion of, the personal data we hold about you. You may request the deletion of your support ticket data once a transaction is fully finalized, subject to our record-keeping requirements for fraud prevention.

7. Changes to This Privacy Policy We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted within our community announcements or updated in this document. Your continued use of our services after any changes indicates your acceptance of the updated policy.

8. Contact Us If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us by opening a support ticket in our Discord server at https://discord.gg/battleye and requesting assistance from Liwo.